Immigration Adviser | Auckland NZ | Employer Accreditation | All Visas| Permanent Residence | Complex Cases
 

Our code of conduct

Immigration Advice is a regulated industry in New Zealand.

As per the Immigration Advisers Licensing Act 2007, immigration advisers must be licensed by the Immigration Advisors Authority (iaa.govt.nz) unless they are exempt. We follow strict compliance requirements mandated by IAA.

A duly Licensed Immigration Adviser will deal with your case. 

Click here for a copy of our code of conduct 

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Consultations are Confidential 
Your discussions with the immigration adviser are completely confidential.

Consultations can be conducted electronically (Zoom, Skype, Facetime or Similar) or in person at our office. 

Initial Consultation

You can book an online or in-person consultation; our charges are;

1. Half-hour consultation NZD 150+GST. Which is normally enough to give you a good idea of your options.

2. A one-hour consultation is NZD 200+GST, which may be required for complex cases. 

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What can't be covered in an initial consultation?

The initial consultation is an opportunity to discuss your situation confidentially with us; it is not a way to obtain application-specific information to do your application yourself.

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For example, suppose you want to discuss a partnership visa application for your overseas partner. We can check feasibility and discuss various visa options, but we will not give you a document checklist. Similarly, for a complex case such as multiple years of overstay, deportation or criminal convictions, an initial consultation is designed to give you a broad idea of your options; it is not meant to give you resources to DIY your application. 

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Appointments

Please remember to make an appointment; we don't offer walk-in consultations or appointments. You are welcome to email/skype or Zoom (by prior arrangement) if you can't make it during office hours. 

 

Assessment and Quote 

You will be given an assessment of your situation, the pathways forward and the costs involved. 

 

We will

• Provide honest, unambiguous and professional advice

• Simply interpret the regulations and policies and guide and advise you

• Provide you with a quote

• Abide by the rules, regulations, code of conduct and legislation set out by the legal authorities and professional bodies.

• Provide you with a copy of the code of conduct for licensed immigration advisers issued by the immigration advisers' authority.

• Make you aware of our internal complaints procedure 

• Provide you with an agreement which outlines the terms of our engagement

 

Case Management 

Once we are engaged, your case will be assigned to a dedicated case manager, your single point of contact. 

 

Complaints procedure 

If you are unhappy with our services, please email your complaint to  contactus@livinginnz.co.nz or contact the director directly at 0800 327696 from within New Zealand or 0064212274246 from overseas. We will acknowledge your complaint within 48 hours, and it will be reviewed by our director, who will give you a response within 14 working days. We will follow up the review with a meeting within 30 working days to resolve the issue to your satisfaction. Suppose the aforementioned is not able to resolve the issue to your satisfaction. In that case, you may take the issue up with the immigration advisers' authority, www.iaa.govt.nz.